Support Services

CMT's support services have been designed to ensure our customers realise maximum benefits from their use of CMT solutions now and into the future.  Our Service Desk provides fast, friendly and professional services based on level 2 and level 3 ITIL support principles.  CMT recognises that the return for providing excellent support services is ongoing bolstering of the CMT brand through word of mouth amongst our existing and prospective customers. 

CMT Support Services available for our products include:

• Incident Management and Reporting
• Release Management (regular maintenance releases)
• Service Level Management
• Service Desk Reporting
• Oncall Support
• Training Services
• Database Administration
• Disaster Recovery Services