Quality

CMT has invested heavily in developing a fully accredited ISO9001:2008 Quality Management System (QMS) called 'Fusion'. Our clients benefit from our rigourous quality procedures and policies that are applied to all facets of our business operations including: Project Management, Software Development, Configuration Management, Change Management, Risk Management, Staff Management and Quality Management.

At CMT, every member of the team is responsible for the quality of his or her work. Our Management Team ensure that each team member understands the quality of work that is required and takes responsibility for meeting client needs and expectations. The Fusion Quality Management System is founded on the following beliefs and principles:

Quality is the top priority

The reputation and the success of the organisation depend on the quality of the products and services delivered.

Quality is free

The cost of avoiding defects is less than the cost of finding and correcting them. Rework is more expensive than prevention.

Quality is internal

Quality must be designed and built into the system. It cannot be forced in through external inspections, and it cannot be tested in. External inspections and tests simply indicate the absence of quality. The team must build quality into the products and services they deliver.

Improvement is a continuous process

Improving quality is not a one-time effort. Continuous improvement means setting new goals each time an objective is met. To improve service and products, you must improve processes by constantly evaluating and revising them as needed.

Results must be measured

Merely speculating that you are getting better is not good enough. You must be able to assess the results of your efforts to improve through objective measurement. You must be able to compare results over time within a project and between projects.

Quality improvement is a team issue

Continuous improvement will occur only if employees and management work as a team to make it happen. Neither group can achieve it alone. Do not use quality measurement to evaluate or blame individuals. Use it to appraise the effectiveness of the quality program and to determine where the program needs improvement.